Our Support Team

We’ll make it feel like home.

A vision for what a veterinary practice can and should be. A belief in the bonds humans share with animals. A passion for building a better world for you and your pet.

Support

Matt

Group General Manager

Matt is responsible for the day to day and strategic running of The Vale.

Before coming to The Vale, Matt spent most of his professional life within sport working first for The RFU and then England Athletics. Looking for new and ethical challenge, Matt found The Vale and connected immediately with their ethos and compassion.

‘This is more than a job, we make a difference to people and their pets and I want our customers to feel the care and compassion that are at the very heart of The Vale. Our team is outstanding and give so much of themselves and their time to make that difference, for me it is a privilege to support and lead this team.’

When not at work Matt spends his time on the family farm with his young family and supporting his wife in her competitive riding.

Sue G.

Practice Manager – Tiverton

Sue is Branch Manager at Tiverton and has been with the practice since 2003. She enjoys providing first class service to clients and meeting their pets and takes care of the administrative procedures throughout the Tiverton practice. Sue has two cats, Horace and Mewsli, and when not working enjoys running, walking, keeping fit, theatre and music.

Maryanne G.

Practice Manager – Honiton

I qualified as a nurse from Bicton College of Agriculture in January 1999. I then spent 8 years working full time as a nurse in Dorset before having my first child. I relocated back to Honiton in 2008, where myself and my husband are originally from, before having our second baby. I started working as a nurse and insurance administrator part time with the Vale when we opened the Honiton branch in 2011.

In 2022 after 23 years of nursing, I became Honiton Practice Manager and now work full time overseeing the daily running of the Honiton branch.

In my free time I enjoy spending time with my family, shipping my boys too and from their football matches, walking my sprocker, reading and watching films.

Karen J.

Accounts Manager

Karen joined The Vale in 2007 as the Account Manager looking after the finances of the company.

She is married with two grown up children and three grandchildren.

Karen enjoys reading and socialising in her spare time, and at the present moment, with her husband is puppy walking a German Shepherd for Devon and Cornwall Police.

Ally E.

Accounts Assistant

Ally previously worked within our Cullompton Reception team for 7 years, before leaving to work in a different sector whilst taking care of her family. Ally returned to us in September 2025, undertaking a new role in our growing Accounts team as an Accounts Assistant. This role provides assistance to all of our 4 branch surgeries.

Georgie C.

Medicines Manager

Georgie joined the Vale in 2020 as a Receptionist. Georgie really enjoyed her time working on the front desk, helping clients and cuddling the animals in the waiting room!

Georgie has now moved into a new role with us, and is our Medicines Manager. You will mostly see Georgie at Cullompton but also at each of the Practice’s other branches.

Outside of work Georgie is a keen horse rider. She is lucky enough to keep her horses at home, so spends most of her weekends competing or enjoying walks in the countryside with her partner and Jack Russel, Pixie. Always leaving enough time for Beans who is her ginger cat which she ‘fostered’ for the practice in July 2022 but of course he never left her after being far too loved.

Shannon P.

Dispenser

Shannon has been with the Practice since December 2022 and currently works as a medicines dispenser in our Cullompton branch.

Shannon has worked in the sector for some time and enjoys helping clients and their pets. Having started as a receptionist, she is now working in Dispensary and studying for her SQP qualification as wanted a new challenge.

Shannon has always had a love for animals and has her own staffy that she enjoys exploring the countryside with.

In her spare time Shannon also likes fishing and baking.

Steph B.

Insurance Administrator

Steph joined our Cullompton Reception team in 2021, and has since taken on the role of Insurance Administrator. With a strong focus on client care and organisation, Steph supports our internal team and our clients through the insurance process.

Outside of work, Steph is kept busy caring for her two young children. In her spare time Steph loves long walks with her dog Duggee, going for a swim, making yummy food, and getting into a good TV series or book!

Abi H.

Lab Manager

Abi joined The Vale in 2019 and many of you will know her as the voice behind the phone and Lab technician at Tiverton. Abi’s family are local dairy farmers, and so Abi often helps on the farm and in her spare time enjoys exploring the countryside with her 2 dogs and horse.

Lucy L.

Head Receptionist – Cullompton

Lucy is our Head Receptionist at Cullompton and has been with the Practice since 2011. Lucy really enjoys managing our busy Reception team as well as meeting our clients and their pets. When Lucy is not at work she is kept busy looking after her two children and her black Labrador, Rodney. In her spare time Lucy likes walking with her dog, and going to the theatre with her family and friends.

Ann D.

Receptionist – Cullompton

Ann has 40 years experience of practice life with a short maternity break to produce twins, one nurse and one vet. She has wide experience of every department and is now a receptionist at Cullompton. In her spare time she helps run a farm with pedigree South Devon cows and Charollais sheep being her favourites.

Ann H.

Receptionist – Cullompton

Ann moved to Cullompton May 2018 after being in Hertfordshire her whole life. She and her husband David are enjoying the country lifestyle now with their rescue dog Sharifa. Ann works 3 days a week on reception in our Cullompton branch. When not at work, Ann volunteers for the Charity NOWZAD – a charity supporting dogs over in Afghanistan, you may even see Ann working in the local charity shop where she sells goods to raise money for this charity.

Justine W.

Receptionist – Cullompton

Justine is a member of our Reception team in Cullompton and predominately works on a Saturday.

Justine has previously worked on Reception at other veterinary practices and loves the variety of the role, as well as helping clients and their pets.

Justine has always had a love for animals, and loves her springer spaniel, Hattie and two cats, Wilson and Scampi (if she was allowed she would have many more cats!). The animals, along with her two teenagers and husband keep her very busy.

In her spare time, Justine loves to play games, watch good films or take Hattie out for a nice walk at the beach or local woods.

Hannah W.

Receptionist – Cullompton

I joined the reception team in December 23 on maternity cover.

I previously worked in a village shop and cafe owned by my family which has allowed me to gain lots of customer service experience.

Outside of work you can normally find me on a netball court, bringing up my two small children or chasing after my other two fur babies – Louie the cocker spaniel or jammie dodger the cat

Charlotte B.

Receptionist – Cullompton

Charlotte joined our team at the beginning of September to cover a period of maternity leave.

Charlotte previously worked in customer facing roles before leaving to travel Australia and New Zealand for just over 12 months, which she found was an incredible experience and opportunity.

Outside of work Charlotte enjoys playing football for a local team and baking for her family even though it doesn’t seem to last long at home! She also loves to explore the countryside walking and camping.

Rhiannon O.

Receptionist – Cullompton

Rhiannon joined our Reception team in 2025 and is based at the Cullompton branch.

In the past, Rhiannon has worked within the racing industry and has also undertaken animal identification support.

Rhiannon particularly enjoys meeting clients and their pets, offering support and help where ever she can.

In her spare time, Rhiannon can usually be found outdoors walking her dog, or working out in the gym.

Karen F.

Receptionist – Tiverton

Karen joined us in 2017 as a part time receptionist at our Tiverton practice. In her spare time she and her husband Jon enjoy long walks with their border terrier Maggie and spending time with family and friends.

Kim A.

Receptionist – Tiverton

Kim is a member of our Tiverton Reception team. She has worked within the veterinary sector for a few years and loves supporting clients and their pets.

In her spare time, Kim enjoys watching her daughter compete at various equine competitions, horses and playing golf badly!

Helen M.

Receptionist – Tiverton

Helen worked at Jonathan Wood Vets for 6 years and before that worked in a busy G.P. Practice.

Helen thoroughly enjoys working within the Veterinary Sector, assisting clients with their queries and bookings and has a particular fondness for puppies and kittens.

Outside of work, Helen likes to walk her dogs, cook, garden and cycle.

Jan S.

Receptionist – Uffculme

I am a retired nurse/ midwife and IVF specialist Nurse and Manager. I moved to Devon to be nearer family but didn’t particularly enjoy retirement hence now working on reception part time which I really enjoy. Outside of the vale I enjoy sewing, reading, baking, gardening, walking and having time to do activities with our four grandchildren.

Sandra F.

Receptionist – Honiton

Sandra joined The Vale in November 2015 as a receptionist at the Honiton surgery. She is a registered veterinary nurse and enjoys helping out with the patients when necessary. She worked for many years in Veterinary Nurse education and remains an examiner for the National Student Veterinary Nursing practical exams, so is a great support to our student nurses.

Brought up on her family farm in Cornwall, Sandra enjoys getting to know the farming clients. Sandra is married with two grown up children, and a ginger cat she adopted from the practice.

Tracey W.

Receptionist – Honiton

Tracey has lived and worked in the local community for several years but particularly enjoys working in the veterinary sector.

Tracey has 3 children and enjoys spending time with them, the rest of her family and her cat, Flossie.

Georgia H.

Receptionist – Honiton

Georgia provides reception cover for all of our branches.

In her spare time, Georgia likes getting out for walks, and adventures, exploring the moors and finding new spots to enjoy.

Shelley

Farm Team Office Administrator

Shelley joined the farm team at the practice in October 2016 coming from 10 years experience in the AI industry and working on dairy farms. She has a big passion for farming, receiving a National Diploma in Agriculture at Bicton College. She is an avid Rugby fan and in her spare time you will find her down at the Exeter Chiefs cheering from the side line, spending time with her partner Mat and loveable labrador Yogi or at her family home helping on the farm.

Molly

Farm Animal Office Administrator

Molly has worked in the agricultural industry since leaving college, where she studied Level 3 extended Diploma in Agriculture.

Molly’s favourite livestock to work with is sheep and she enjoys breeding them. In her spare time, Molly helps on her boyfriend’s farm, as well as working her two lively spaniels.