Introduction

At The Vale Veterinary Group, we are committed to protecting the privacy and security of our clients’ personal data. This privacy policy outlines how we collect, use, process, and safeguard your information when you use our services. Our practices are in compliance with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.

Data Collection and Use

We collect personal data to provide veterinary services, process payments, communicate with clients, and for administrative purposes. This may include client’s name, contact information, payment details, and pet’s medical history. We also may collect data when you visit our website, such as cookies to improve your user experience.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  • Consent: Where you have given clear consent for processing your personal data for a specific purpose.
  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.

Sharing of Personal Data

We may share personal data with third parties in the following circumstances:
With veterinary specialists or laboratories as part of providing veterinary services.

To comply with legal obligations, such as reporting notifiable diseases.

With third-party service providers who perform services on our behalf, such as payment processing and data analysis, professional referral, debt recovery, and accounting. We ensure these providers comply with data protection laws and are committed to protecting your data.

Data Retention Period

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain client records for a minimum of 7 years after the last consultation or service provided.

Your Rights as a Data Subject

Under the UK GDPR, you have rights regarding your personal data, including:

  • The right to be informed about how your personal data is being used.
  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate personal data we hold about you.
  • The right to request the deletion of your personal data in certain circumstances.
  • The right to restrict processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data.

Contact and Complaints

If you have any questions about this privacy policy or our treatment of your personal data, or if you wish to exercise any of your rights as a data subject, please contact us at cullompton@valevetgroup.com

If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

Updates to This Policy

We may update this privacy policy from time to time by posting a new version on our website. We will notify you of significant changes.

This policy was last updated on 5th March 2024.

CCTV Privacy Policy

Introduction

The Vale Veterinary Group employs Closed Circuit Television (CCTV) systems to enhance the safety and security of our premises, assets, employees, and the public. This policy outlines the use, management, and control of the CCTV system in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Purpose of the CCTV System

The CCTV system is deployed for the following purposes:

  • To prevent, deter, and detect crime.
  • To ensure the safety and security of our employees, visitors, and other individuals within our premises.
  • To protect our property and assets from theft, vandalism, and damage.
  • To assist law enforcement bodies in the investigation of crime.
  • To monitor security breaches and ensure adherence to safety protocols.

Legal Basis for Processing

The processing of personal data through our CCTV system is based on the following legal grounds under the UK GDPR:

  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by The Vale Veterinary Group or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subjects.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which The Vale Veterinary Group is subject.

Data Collection and Management

The CCTV system will capture visual images of individuals within its field of vision. We commit to:

  • Ensuring clear signage is displayed to inform individuals that CCTV is in operation.
  • Limiting the use of CCTV to areas where it is deemed necessary and proportionate to meet its intended purposes.
  • Ensuring that the CCTV system is operated in a manner that respects the privacy of individuals.

Access to Data and Disclosure

Access to CCTV footage is restricted to authorized personnel who require access as part of their duties. Requests for access or disclosure of CCTV footage by external parties, including law enforcement, will be carefully evaluated and processed in compliance with GDPR principles and legal obligations. Disclosure will only occur when it is lawful to do so and in accordance with data protection laws.

Retention of Footage

CCTV footage will be retained for a period not exceeding 7 Years unless longer retention is necessary for the investigation of an incident or is required by law. After this period, footage will be securely deleted or overwritten.

Rights of Data Subjects

Individuals captured by CCTV have rights under the UK GDPR, including:

  • The right to access personal data held about them, including obtaining a copy of the CCTV footage.
  • The right to object to the processing of their data in certain circumstances.
  • The right to rectification, erasure, or restriction of their personal data where applicable.

Requests related to these rights should be addressed to Matt Foad, who will respond within the legal timeframe.

Complaints

Individuals who have concerns about our use of the CCTV system or believe their data protection rights have been infringed can lodge a complaint The Vale Veterinary Group or the Information Commissioner’s Office (ICO).

Policy Review and Updates

This policy will be reviewed regularly and updated as necessary to reflect best practices and legal requirements. Any changes will be communicated through appropriate channels.

Contact Information

For any questions or concerns regarding this CCTV Privacy Policy or our data protection practices, please contact mattfoad@valevetgroup.com

This policy is effective from 5th March 2024.

Introduction

At The Vale Veterinary Group, we are committed to protecting the privacy and security of our clients’ personal data. This privacy policy outlines how we collect, use, process, and safeguard your information when you use our services. Our practices are in compliance with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.

Data Collection and Use

We collect personal data to provide veterinary services, process payments, communicate with clients, and for administrative purposes. This may include client’s name, contact information, payment details, and pet’s medical history. We also may collect data when you visit our website, such as cookies to improve your user experience.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  • Consent: Where you have given clear consent for processing your personal data for a specific purpose.
  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.

Sharing of Personal Data

We may share personal data with third parties in the following circumstances:
With veterinary specialists or laboratories as part of providing veterinary services.

To comply with legal obligations, such as reporting notifiable diseases.

With third-party service providers who perform services on our behalf, such as payment processing and data analysis, professional referral, debt recovery, and accounting. We ensure these providers comply with data protection laws and are committed to protecting your data.

Data Retention Period

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain client records for a minimum of 7 years after the last consultation or service provided.

Your Rights as a Data Subject

Under the UK GDPR, you have rights regarding your personal data, including:

  • The right to be informed about how your personal data is being used.
  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate personal data we hold about you.
  • The right to request the deletion of your personal data in certain circumstances.
  • The right to restrict processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data.

Contact and Complaints

If you have any questions about this privacy policy or our treatment of your personal data, or if you wish to exercise any of your rights as a data subject, please contact us at cullompton@valevetgroup.com

If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

Updates to This Policy

We may update this privacy policy from time to time by posting a new version on our website. We will notify you of significant changes.

This policy was last updated on 5th March 2024.

CCTV Privacy Policy

Introduction

The Vale Veterinary Group employs Closed Circuit Television (CCTV) systems to enhance the safety and security of our premises, assets, employees, and the public. This policy outlines the use, management, and control of the CCTV system in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Purpose of the CCTV System

The CCTV system is deployed for the following purposes:

  • To prevent, deter, and detect crime.
  • To ensure the safety and security of our employees, visitors, and other individuals within our premises.
  • To protect our property and assets from theft, vandalism, and damage.
  • To assist law enforcement bodies in the investigation of crime.
  • To monitor security breaches and ensure adherence to safety protocols.

Legal Basis for Processing

The processing of personal data through our CCTV system is based on the following legal grounds under the UK GDPR:

  • Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by The Vale Veterinary Group or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subjects.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which The Vale Veterinary Group is subject.

Data Collection and Management

The CCTV system will capture visual images of individuals within its field of vision. We commit to:

  • Ensuring clear signage is displayed to inform individuals that CCTV is in operation.
  • Limiting the use of CCTV to areas where it is deemed necessary and proportionate to meet its intended purposes.
  • Ensuring that the CCTV system is operated in a manner that respects the privacy of individuals.

Access to Data and Disclosure

Access to CCTV footage is restricted to authorized personnel who require access as part of their duties. Requests for access or disclosure of CCTV footage by external parties, including law enforcement, will be carefully evaluated and processed in compliance with GDPR principles and legal obligations. Disclosure will only occur when it is lawful to do so and in accordance with data protection laws.

Retention of Footage

CCTV footage will be retained for a period not exceeding 7 Years unless longer retention is necessary for the investigation of an incident or is required by law. After this period, footage will be securely deleted or overwritten.

Rights of Data Subjects

Individuals captured by CCTV have rights under the UK GDPR, including:

  • The right to access personal data held about them, including obtaining a copy of the CCTV footage.
  • The right to object to the processing of their data in certain circumstances.
  • The right to rectification, erasure, or restriction of their personal data where applicable.


Requests related to these rights should be addressed to Matt Foad, who will respond within the legal timeframe.

Complaints

Individuals who have concerns about our use of the CCTV system or believe their data protection rights have been infringed can lodge a complaint The Vale Veterinary Group or the Information Commissioner’s Office (ICO).

Policy Review and Updates

This policy will be reviewed regularly and updated as necessary to reflect best practices and legal requirements. Any changes will be communicated through appropriate channels.

Contact Information

For any questions or concerns regarding this CCTV Privacy Policy or our data protection practices, please contact mattfoad@valevetgroup.com

This policy is effective from 5th March 2024.