Matt is responsible for the day to day and strategic running of The Vale. Before coming to The Vale, Matt spent most of his professional life within sport working first for The RFU and then England Athletics. Looking for new and ethical challenge, Matt found The Vale and connected immediately with their ethos and compassion. [...]

Sue is Branch Manager at Tiverton and has been with the practice since 2003. She enjoys providing first class service to clients and meeting their pets and takes care of the administrative procedures throughout the Tiverton practice. Sue has two cats, Horace and Mewsli, and when not working enjoys running, walking, keeping fit, theatre and [...]

I qualified as a nurse from Bicton College of Agriculture in January 1999. I then spent 8 years working full time as a nurse in Dorset before having my first child. I relocated back to Honiton in 2008, where myself and my husband are originally from, before having our second baby. I started working as [...]

Karen joined The Vale in 2007 as the Account Manager looking after the finances of the company. She is married with two grown up children and three grandchildren. Karen enjoys reading and socialising in her spare time, and at the present moment, with her husband is puppy walking a German Shepherd for Devon and Cornwall [...]

Ally previously worked within our Cullompton Reception team for 7 years, before leaving to work in a different sector whilst taking care of her family. Ally returned to us in September 2025, undertaking a new role in our growing Accounts team as an Accounts Assistant. This role provides assistance to all of our 4 branch [...]

Georgie joined the Vale in 2020 as a Receptionist. Georgie really enjoyed her time working on the front desk, helping clients and cuddling the animals in the waiting room! Georgie has now moved into a new role with us, and is our Medicines Manager. You will mostly see Georgie at Cullompton but also at each [...]

Shannon has been with the Practice since December 2022 and currently works as a medicines dispenser in our Cullompton branch. Shannon has worked in the sector for some time and enjoys helping clients and their pets. Having started as a receptionist, she is now working in Dispensary and studying for her SQP qualification as wanted [...]

Steph joined our Cullompton Reception team in 2021, and has since taken on the role of Insurance Administrator. With a strong focus on client care and organisation, Steph supports our internal team and our clients through the insurance process. Outside of work, Steph is kept busy caring for her two young children. In her spare [...]

Abi joined The Vale in 2019 and many of you will know her as the voice behind the phone and Lab technician at Tiverton. Abi's family are local dairy farmers, and so Abi often helps on the farm and in her spare time enjoys exploring the countryside with her 2 dogs and horse.

Lucy is our Head Receptionist at Cullompton and has been with the Practice since 2011. Lucy really enjoys managing our busy Reception team as well as meeting our clients and their pets. When Lucy is not at work she is kept busy looking after her two children and her black Labrador, Rodney. In her spare [...]